Training And Support
Learning new technology can be a challenge. Luckily, our in-house training and support staff are here to help whenever you need.
Although the DeltaNET® is easy to use, at Delta Media Group®, we believe in providing our customers with all the tools they need to succeed, including comprehensive training and support. And with multiple training and support options, agents and brokerages have the freedom to choose what method works best for them.
DeltaNET Academy
Although everything is simplified in DeltaNET®, that doesn’t mean you’ll automatically know how to use it. And that’s okay. Like anything in life, DeltaNET requires learning. That said, you can easily learn how to use the CRM with training through DeltaNET Academy. DeltaNET Academy, Delta’s virtual training platform, is already integrated into DeltaNET, so training can be completed without ever leaving the system.
Tech Support
Delta Media Group has the best technical support in the real estate industry. As an independently owned business, providing incomparable customer service is important to us, and therefore we are always available to assist you with whatever you need. Use the built-in live chat and instantly connect with a Delta Media Group team member, or contact our experts by phone, email, or through our ticketing system.
The Help Center
DeltaNET also features a help center. So, if you want the answer to a question and don’t want to sit through a whole training course, you can use this convenient resource and find the answer in just a few seconds. All you have to do is type your question in the search bar at the top of the page. You can also search by categories already listed on the page. Either way, a list of articles and videos with the answer to your question will be generated automatically. Finally, look through the content provided to find your answer.
Delta Media Group's Blog
From email marketing and social media tips to information on new technology, Delta Media Group’s blog is consistently updated to provide guidance on everything real estate marketing and technology. This is a great resource for staying in the know with Delta Media group products and technology and continue learning about DeltaNET and how to get the most out of your CRM.
Tech Tuesday Videos
If you aren’t familiar with Tech Tuesday, these are videos Delta Media Group uploads every Tuesday, demonstrating a specific feature or function. Voiced by Harley Wolfarth, Delta’s Product and Technology Manager, these brief yet informative videos are perfect for visualizing and refreshing your knowledge of the tools and features you use daily. Some examples of Tech Tuesday videos include demonstrations on how to set up your blog system, change your settings in Social Connector™, or send My Customer for Life (MCFL) AI-driven email newsletters.
"A lot of the service providers out there are like an ugly ball of clay, just kind of bolting stuff on, and you have this big bumpy, lumpy mess at the end. The ecosystem Delta has created is all in one spot. It's a nice, small, clean, round ball that plays well. There's no need to keep bolting things on."
LP Finn, Operating Officer
Coach Realtors
"Something that we were able to quickly adopt for everybody in our organization was the My Customer for Life program. And through that, we're not just sending our past clients or sphere of influence a newsletter, but we're sending them relevant content that’s of interest to them individually."
Peter Haring, Broker/Owner
Haring Realty
"It [DeltaNET] gives them the software they need for marketing, and the agents need their websites, and it's hands-off as well. It's pretty easy to use. It helps our agents, especially those who aren't interested in actually engaging in technology. They can just click the button, and they have what the industry standard is. You need that stuff these days."
Dimitri Yarbrough, Operations Manager
Realty Mark
